The “How-To-Make-It” to the call center industry

from: kaanib.net by Carmi Tongol

There is an increased demand for call center agents here in our country, yet we experience an equally increasing unemployment rate. One reason is the English communication issue. The nature of the work is second. So the saying, “Many are called but only few are qualified” applies to this fact.

Before venturing into this call center business, there are basic things one needs to know, like: what is a customer service representative? A customer service representative or simply a call center agent is a person employed in a call centre to answer the phone. But there are also agents who handle a non-phone support. They are the ones who do back-office jobs. The technical service representatives, meanwhile, are the ones who render technical help to the customer.

Is a call center job easy? Well, it is not really an easy job. CSR’s act as front-liners who give excellent service to customer at all times. Any position in customer service deals with many different types of people with multiple personalities. As CSR you must know how to deal with an irate customer and for some, need to pass the client satisfaction metrics.

To be an excellent customer service representative one simply needs to be happy and satisfied. When you exude happy and energetic vibes, it rubs off onto the customer. Most of the agents do not usually waste their time and energy arguing with the customers because, they will always feel that they are right and agents are wrong. So they will just let their smile shine on their face, forget about their last call, and move on.

In a call center industry, you are supposed to work in a team. So expect that there will be a task assigned to you that fits your qualification. You will not only build rapport with your customers and with your clients, but you will also learn how to put up bond in your team.

If you are one of those people aspiring to work as a call center agent, here are some tips to ponder:

- BE CONFIDENT.
- SELL YOUR SKILLS positively.
- Possess a “VOICE WITH A SMILE”.
- BE COURTEOUS and SINCERE at all times.

Doing so will greatly increase your chances to work on this industry.

“Thank you for reading this article and have a nice day!”

DON'T TRY THIS AT HOME!

Keeping the House in Top Shape during Strong Rains

Is your home damaged by a catastrophic event such as fire, flood or storm? Take appropriate actions to prevent further water damage once it is safe to do so. The source of a ceiling leak, cracked walls and even faulty water drainage system might penetrate within your vicinity anytime during the rainy season. It is a serious threat of strong rains.

You might less likely to suffer structural damage if you plan in advance and choose high quality materials for a good foundation. If you take good care of your house, your house will take good care of the rest.

It is never too late to prepare and you can take several basic precautionary measures to protect your family and your home from stormy weather.

Determine and repair all leaks and cracks. The best way to prevent water damage from rainwater is to ensure the exterior materials of the house if it is properly constructed and maintained. Usually, water will penetrate on areas where there are cracks, mostly on the walls, ceiling or attic vents.

Check for leaks around windows and doors, especially near the corners. Spot for peeling paint. It can be a sign of water getting into the wood that may rot. Inspect for discolorations in paint or swelling of the window or doorframe.

Have roof checked for existing leaks and loosened or missing shingles. Make any needed repairs on areas allowing water to penetrate. Leaks are particularly common around chimneys, plumbing vents and attics. Remove enough sheathing to confirm that rafters and trusses are securely connected to the walls.

Seal any cracks and holes in external walls, joints, and foundations. Examine locations where piping or wiring extends through the outside walls. Fill all cracks in these locations with any tough sealant.

Inspect for termite damage in wood materials. Any wood items such as walls, beams, dividers, or floors exposed to the exterior can potentially lead to moisture intrusion or termite infestation.

Close and lock all doors and windows. This is to keep out strong winds entering your house. Store outdoor furniture and other objects that could become damaging if picked up by high wind.

Keep trees and shrubbery trimmed. Check trees in your yard and remove any dead branches which could fall on your house and cause damage.
If in cases flood waters rise and reach your house, it is safe and better that you do the following precautionary measures:

Unplug your appliances when your house gets flooded. Make sure not to turn it back on until everything has dried out. Stay out of flooded rooms if electricity is still on.

Ensure a flashlight, fresh batteries and a first aid kit on hand in case you get stranded in your home.

Keep important documents such as birth certificates, passports, insurance policies and clearance in an easily accessible waterproof box.

Ask your local office whether your property is above or below the flood level, and find out if your area has a history of flooding.

Consult with a licensed building professional who can determine the extent of repairs when necessary.

Strong rains damage left unattended can result in a major structural failure. So start inspecting and eliminating sources of potential leaks, cracks or any risks you might experience before the rainy season comes. It is important to first identify the damaged part of your house so that you can easy deal with it. Fast action and planning in advance will help minimize the time and expense for repairs, resulting in a faster recovery.

Raw Juice Therapy for Natural Healings

by: Ma. Soledad Salazar

Raw juice therapy is method of treating diseases through extracting the juices from fresh fruits and vegetables, thereby making it an exclusive diet plan.

Juices from raw fruits and vegetables are extremely rich in vitamins and minerals that have beneficial effect in rejuvenating and normalizing all body functions.

Its alkaline effect lowers the blood cholesterol level and prevents premature aging of cells and tissues.

During this therapy, metabolic waste and toxins are quickly eliminated and the cleansing capacity of our organ (kidney, liver, lungs, etc.) greatly increased. So it affords a physiological rest to our body system and the full absorption of nutrients is vastly improved.

How to Prepare Raw Juice

Preferably, only fresh fruits and vegetables which are organically grown should be used. Canned and frozen juices are not advisable for its chemical (preservatives, flavoring, and coloring) content.

Immediately drink the juice or you risk loss of valuable nutrients particularly ascorbic acid and B vitamins. Maximum levels of nutrients are lost once it stays longer in the refrigerator.

There are several types of juices available in the market, it maybe helpful to ask a reliable health food or small appliance store owner for advice on which brand would best suit your juicing needs.

The right Combination

Mixing the right combination of fruits and vegetables depend on the type of disease you have. There are juices from acid fruits maybe combined with those of sub-acid fruits or vegetables fruits, but not with other juices. So better consult first a nutritionist before making various combinations.

Suggested Preparations:

- mango, carrot and papaya (improves immune system)
- banana, pineapple ( enhances male performance)
- tomato, melon, orange and broccoli ( aids in healing of cuts and bruises)
- Ginger, kiwi-fruit fruit and any green leafy vegetables ( controls blood cholesterol level.

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